# Failed to install Hail on Azure following the tutorial **URL:** \ **Category:** Hail Query & hailctl\ **Created:** [July 29, 2020, 6:28pm UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559 "2020-07-29T18:28:15Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![xunzhustjude](https://avatars.discourse-cdn.com/v4/letter/x/a6a055/32.png) [@xunzhustjude](https://discuss.hail.is/u/xunzhustjude)\ **Post date:** [July 29, 2020, 6:28pm UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/1 "2020-07-29T18:28:15Z")
I followed [this tutorial](https://github.com/TheEagleByte/azure-hail) and everything seems to be okay until I came to Step 21. > “Save the changes and restart the affected services. These changes need a restart of Spark2 service. Ambari UI will prompt a required restart reminder, click Restart to restart all affected services.” After I initiated the restart, one of the items in the restart dialog (“run\_customscriptaction”) seems to have failed. I clicked into the “Run Customscriptaction Actionexecute” screen and this is the error log: ![d](https://canada1.discourse-cdn.com/flex036/uploads/hail/original/1X/b92d7042c743f84223264cab9a2ff520c2a07e69.png) The stdout is quite large, but the bottom of it looks like this ```python statsmodels-0. 99% |############################## | Time: 0:00:00 76.77 MB/s statsmodels-0. 99% |############################## | Time: 0:00:00 76.78 MB/s statsmodels-0. 99% |############################## | Time: 0:00:00 76.80 MB/s statsmodels-0. 100% |###############################| Time: 0:00:00 76.80 MB/s statsmodels-0. 100% |###############################| Time: 0:00:00 76.72 MB/s anaconda-2020. 0% | | ETA: --:--:-- 0.00 B/s anaconda-2020. 100% |###############################| Time: 0:00:00 39.12 MB/s anaconda-2020. 100% |###############################| Time: 0:00:00 27.61 MB/s ('Start downloading script locally: ', u'https://raw.githubusercontent.com/TheEagleByte/azure-hail/master/hail-install.sh') Fromdos line ending conversion successful ('Unexpected error:', "('Execution of custom script failed with exit code', 1)") Removing temp location of the script Command failed after 1 tries ``` It seems that the installation script is looking for a particular pip that was not installed. Do you think a misconfiguration causes this? Thanks a lot! @kumarveerapen ---
**Author:** ![kumarveerapen](https://yyz2.discourse-cdn.com/flex036/user_avatar/discuss.hail.is/kumarveerapen/32/355_2.png) [@kumarveerapen](https://discuss.hail.is/u/kumarveerapen)\ **Post date:** [July 29, 2020, 6:31pm UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/2 "2020-07-29T18:31:12Z")
I wonder if @IqviaGarrettBromley could chime in on this since he has had experience in setting up Hail on Azure. ---
**Author:** ![IqviaGarrettBromley](https://yyz2.discourse-cdn.com/flex036/user_avatar/discuss.hail.is/iqviagarrettbromley/32/375_2.png) [@IqviaGarrettBromley](https://discuss.hail.is/u/IqviaGarrettBromley)\ **Post date:** [July 30, 2020, 6:00pm UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/3 "2020-07-30T18:00:42Z")
Hi @xunzhustjude, Can you share a screenshot or something of the script actions page for the cluster in the Azure dashboard? That is where they should have executed and displayed a status of successful/failed. Also, at the moment, not sure I would consider setting up in Azure, as there is a known issue where you are unable to write any hail table or matrix table to the ADLS Gen 2 storage. You will receive errors regarding “the stream has already been closed”. The last working version on Azure is 0.2.34, and with 0.2.35 there were ~2.6k lines of changes around the `io` package where the bug was introduced. If you have the option to, I would recommend moving to a different cloud provider, or use that version (which I wouldn’t necessarily recommend). ---
**Author:** ![xunzhustjude](https://avatars.discourse-cdn.com/v4/letter/x/a6a055/32.png) [@xunzhustjude](https://discuss.hail.is/u/xunzhustjude)\ **Post date:** [July 30, 2020, 6:39pm UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/4 "2020-07-30T18:39:23Z")
Thanks for your help, @IqviaGarrettBromley! > Can you share a screenshot or something of the script actions page for the cluster in the Azure dashboard? ![image](https://canada1.discourse-cdn.com/flex036/uploads/hail/original/1X/16f07b6b29f8214e3a58a0a49208f0900213beaf.png) ---
**Author:** ![xunzhustjude](https://avatars.discourse-cdn.com/v4/letter/x/a6a055/32.png) [@xunzhustjude](https://discuss.hail.is/u/xunzhustjude)\ **Post date:** [July 30, 2020, 6:39pm UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/5 "2020-07-30T18:39:55Z")
When clicking into the failed action: ![image](https://canada1.discourse-cdn.com/flex036/uploads/hail/original/1X/75acc5d257287b33155be46153b1ab54220632ee.png) ---
**Author:** ![xunzhustjude](https://avatars.discourse-cdn.com/v4/letter/x/a6a055/32.png) [@xunzhustjude](https://discuss.hail.is/u/xunzhustjude)\ **Post date:** [July 30, 2020, 6:40pm UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/6 "2020-07-30T18:40:40Z")
I attached the entire debug information here: [debug\_information.txt](https://discuss.hail.is/uploads/short-url/dYGc9qNzJQQz4SFRAaEWvpqhD3G.txt) (6.2 KB) > If you have the option to, I would recommend moving to a different cloud provider, or use that version (which I wouldn’t necessarily recommend). Currently Azure is what we prefer because it is a close collaborator of St. Jude. However, I will discuss with our team members regarding the possibility of switching to another cloud provider for Hail. * * * Sorry for making multiple posts, but it seems that as a new user I am not able to upload more than one picture per post. ---
**Author:** ![IqviaGarrettBromley](https://yyz2.discourse-cdn.com/flex036/user_avatar/discuss.hail.is/iqviagarrettbromley/32/375_2.png) [@IqviaGarrettBromley](https://discuss.hail.is/u/IqviaGarrettBromley)\ **Post date:** [July 30, 2020, 8:44pm UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/7 "2020-07-30T20:44:19Z")
Thanks for the info. I just used that script last month, so not sure why it’s suddenly throwing an error. Can you show what the cluster configuration looks like? Versions and storage options and such? ---
**Author:** ![kumarveerapen](https://yyz2.discourse-cdn.com/flex036/user_avatar/discuss.hail.is/kumarveerapen/32/355_2.png) [@kumarveerapen](https://discuss.hail.is/u/kumarveerapen)\ **Post date:** [August 7, 2020, 1:55am UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/8 "2020-08-07T01:55:19Z")
Has this been solved? 🙂 ---
**Author:** ![xunzhustjude](https://avatars.discourse-cdn.com/v4/letter/x/a6a055/32.png) [@xunzhustjude](https://discuss.hail.is/u/xunzhustjude)\ **Post date:** [August 7, 2020, 2:50am UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/9 "2020-08-07T02:50:03Z")
@IqviaGarrettBromley Thanks for helping! The Cluster type as shown on Azure is: Spark 2.4 (HDI 4.0) Here are the rest of the versions ![image](https://canada1.discourse-cdn.com/flex036/uploads/hail/original/1X/53cc14cdf0742aa2fe26570f955bc95a43416f03.png) Which “configuration” file do you need? ---
**Author:** ![xunzhustjude](https://avatars.discourse-cdn.com/v4/letter/x/a6a055/32.png) [@xunzhustjude](https://discuss.hail.is/u/xunzhustjude)\ **Post date:** [August 7, 2020, 2:51am UTC](https://discuss.hail.is/t/failed-to-install-hail-on-azure-following-the-tutorial/1559/10 "2020-08-07T02:51:06Z")
@kumarveerapen Sorry Kumar, I was distracted by something else for the past few days. I’m coming back to this now.